| What is the Help article about? | It explains the Help command in the HELIOS 3D Palette. The command opens help documents that are downloaded temporarily from the STÖHR+SAUER FTP server. (Helios 3D | HELP CENTER) |
| Where is the Help command located? | It is part of the horizontal menu in the HELIOS 3D Palette inside Autodesk Civil 3D. The Help Center navigation lists it under Overview of Commands > Horizontal Menu > Help. (Helios 3D | HELP CENTER) |
| What is the main purpose of the Help command? | Its purpose is to provide access to HELIOS 3D help documents directly from the CAD-side HELIOS 3D Palette. Selected help documents are loaded from the STÖHR+SAUER FTP server. (Helios 3D | HELP CENTER) |
| What happens when I use the Help command? | HELIOS 3D loads the selected help documents from ftp://stoehr-sauer.de and downloads them to a temporary user directory on the local workstation. (Helios 3D | HELP CENTER) |
| Where are downloaded help documents stored temporarily? | They are downloaded to the user’s temporary Windows directory, for example C:\Users\Username\AppData\Local\Temp. (Helios 3D | HELP CENTER) |
| Are the help documents stored permanently in the project folder? | No. The article states that selected documents are downloaded to a temporary user directory. It does not describe storage in the HELIOS 3D project directory. (Helios 3D | HELP CENTER) |
| Does the Help command require internet or network access? | Yes. The help documents are loaded from an FTP server, so the workstation needs network access to ftp://stoehr-sauer.de. (Helios 3D | HELP CENTER) |
| What should I check if help documents do not open? | Check whether the workstation can reach the STÖHR+SAUER FTP server and whether a firewall blocks FTP access. The article explicitly notes that a firewall exception may be needed. (Helios 3D | HELP CENTER) |
| Why might a firewall exception be necessary? | A firewall exception may be necessary because the help documents are loaded from the STÖHR+SAUER FTP server. If FTP traffic is blocked, HELIOS 3D may not be able to download the selected documents. (Helios 3D | HELP CENTER) |
| Which server must be reachable for the Help command? | The FTP server ftp://stoehr-sauer.de must be reachable from the workstation. (Helios 3D | HELP CENTER) |
| Which local folder should I check if downloaded help files are missing? | Check the Windows temporary user directory, for example C:\Users\Username\AppData\Local\Temp. (Helios 3D | HELP CENTER) |
| What should I check if the help download works for one user but not another? | Check the affected user’s Windows permissions for the temporary folder and the user-specific firewall, proxy, or security settings. The article confirms the temporary folder location and FTP dependency; user-specific permission troubleshooting is plausible but not described in detail on the page. (Helios 3D | HELP CENTER) |
| What should I check if company IT blocks FTP traffic? | Ask IT to check whether FTP access to ftp://stoehr-sauer.de is allowed or whether a firewall exception can be configured. The article explicitly mentions that a firewall exception may be required. (Helios 3D | HELP CENTER) |
| Is the Help command related to project, placement, or electrical planning data? | Not directly. The article only describes loading help documents. It does not mention project data, array placement, electrical design, reports, or CAD object creation. (Helios 3D | HELP CENTER) |
| Does the Help command create or modify HELIOS 3D objects in the drawing? | No. The page does not describe creating or modifying CAD objects, PV arrays, electrical devices, or database records. It only describes downloading help documents. (Helios 3D | HELP CENTER) |
| Does the Help command change the HELIOS 3D database? | No database change is described on the page. The Help command is presented only as a way to load help documents from an FTP server. (Helios 3D | HELP CENTER) |
| What user rights are required to use the Help command? | The article does not specify HELIOS 3D user rights. At minimum, the workstation must be able to access the FTP server and write downloaded files to the temporary user directory. The rights requirement should be checked if support cases occur. (Helios 3D | HELP CENTER) |
| What should I check if antivirus software blocks downloaded help documents? | Check whether the security software blocks downloads from FTP or blocks files written to the Windows temporary folder. This is plausible troubleshooting based on the article’s FTP and temp-folder workflow, but not explicitly described on the page. (Helios 3D | HELP CENTER) |
| What should I check if the Help command is visible but no document is downloaded? | Verify FTP reachability, firewall rules, proxy restrictions, antivirus blocking, and write access to C:\Users\Username\AppData\Local\Temp. The page explicitly mentions FTP loading, the temp folder, and possible firewall exceptions. (Helios 3D | HELP CENTER) |
| Can the Help command be used offline? | Not according to the article. Since help documents are loaded from ftp://stoehr-sauer.de, online or network access to that server is required unless the documents were already available through another mechanism, which is not described on the page. (Helios 3D | HELP CENTER) |
| What should I report to support if the Help command fails? | Report the HELIOS 3D version, the workstation, the user account, whether ftp://stoehr-sauer.de is reachable, whether a firewall or proxy is used, and whether files appear in C:\Users\Username\AppData\Local\Temp. The article provides the FTP source and temporary download path; the additional support details are useful context. (Helios 3D | HELP CENTER) |
| What is the main takeaway from the Help article? | The Help command loads selected HELIOS 3D help documents from the STÖHR+SAUER FTP server and stores them temporarily in the user’s Windows temp directory. If documents cannot be opened, FTP access and firewall exceptions should be checked first. (Helios 3D | HELP CENTER) |
