Help Center
| Common Error | Recommended Solution |
|---|---|
| The user does not know where to start in the Help Center | Use the chapter navigation to browse by topic area, or use the main search field to search by command name, workflow step, error message, planning topic, or common user question. (Helios 3D | HELP CENTER) |
| The user searches in the wrong place | Use the left navigation menu to browse the complete Help Center structure, and use the right-side article menu only to navigate within the currently opened article. (Helios 3D | HELP CENTER) |
| Search does not return the expected result | Try alternative terms, abbreviations, related PV planning vocabulary, command names, dialog names, error messages, or natural-language questions. (Helios 3D | HELP CENTER) |
| The user cannot find a specific section inside a long article | Use the right-side article menu to jump directly to headings, workflow steps, parameter descriptions, warnings, troubleshooting notes, or related sections. (Helios 3D | HELP CENTER) |
| The user cannot find visual learning material | Search for terms such as video, tutorial, GIF, animation, workflow, open in new window, pause, replay, or download. (Helios 3D | HELP CENTER) |
| GIF images are too small to understand the shown workflow | Click the GIF image to enlarge it and review the demonstrated Helios 3D steps in more detail. (Helios 3D | HELP CENTER) |
| The user needs a complete workflow, not only a command explanation | Use the Step-by-step Tutorials section when you want to follow a complete workflow from start to finish. (Helios 3D | HELP CENTER) |
| The user is looking for known support cases or common questions | Use the FAQ articles when searching for common questions, known support cases, or troubleshooting topics. (Helios 3D | HELP CENTER) |
| The user needs information about version-specific changes or fixes | Use the Release Notes section to check changes, improvements, or fixes for a specific Helios 3D version. (Helios 3D | HELP CENTER) |
| The user wants to understand where a function belongs in the Helios 3D workflow | Use the Help Center structure, especially the major sections such as Introduction, Database Application, Overview of Commands, Layout, Electric, Evaluation, Data Export, Presentation, and Analysis. (Helios 3D | HELP CENTER) |